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NUMATT

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Shipping Policy

Thank you for choosing NUMATT! We are committed to ensuring that your order reaches you as smoothly and quickly as possible. Below are the details of our shipping process:

  • Processing Time: Your order is important to us, and we aim to process all orders within 1-3 business days. During this time, we carefully prepare and pack your items for shipping.

  • Shipping Time: After processing, delivery takes an estimated 3-5 business days, depending on your location.

  • Shipping Costs: Shipping charges will be calculated at checkout, based on the delivery location and order size.

  • Order Tracking: Once your order is shipped, you’ll receive an email with your tracking information to keep you updated on the delivery status.

  • Delivery Delays: While we do our best to ensure timely delivery, unexpected delays may occur due to weather conditions or carrier issues. We appreciate your patience in such situations.

Refund Policy

At NUMATT, customer satisfaction is our top priority. We offer a hassle-free approach to ensure your peace of mind when shopping with us:

  • Pay After Satisfaction: We believe in the quality of our products, which is why we offer the option to inspect your order upon delivery. If you are not satisfied, you can return the item to the rider immediately, without making any payment.

  • Returns After Delivery: If an issue is discovered after the delivery, we will accept returns only if:

    • The product is unused.
    • It is in the same original condition as received, including all packaging materials.

  • How to Initiate a Return: For further assistance or to initiate a return, please connect with us via WhatsApp. We are always here to help!

Exchange Policy

At NUMATT, we want to ensure that you are completely satisfied with your purchase. If for any reason you wish to exchange a product, we are happy to assist you, provided the following conditions are met:

  • Eligibility for Exchange:

    • The item must be unused and in its original condition as received, including all packaging materials.
    • Exchanges must be requested within 3 days from the date of delivery.

  • Exchange Process:

    • To initiate an exchange, please contact us via WhatsApp, and provide details of your order and the product you’d like to exchange.
    • Once approved, the exchange will be processed, and we will guide you through the next steps, which may include returning the original product.

  • Exchange Terms:

    • If the new product requested is of a higher value, you will need to pay the difference.
    • If the exchange product is of lower value, we will issue a store credit or refund the difference, depending on your preference.

We are committed to ensuring a smooth and easy exchange process for you!

Privacy Policy

At NUMATT, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you provide to us.

  • Information We Collect:

    • We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order or sign up for our services.
    • We also collect non-personal information, such as browser data and analytics, to enhance your shopping experience.

  • How We Use Your Information:

    • To process and fulfill your orders.
    • To communicate with you regarding your order status, new product launches, and promotions.
    • To improve our website and services based on your feedback and usage patterns.

  • Data Security:

    • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
    • Payment information is encrypted and handled securely through trusted third-party payment gateways.

  • Third-Party Sharing:

    • We do not sell or share your personal information with third parties, except for service providers who help us process your orders or deliver services (such as shipping companies).
    • In some cases, we may be required by law to disclose your information.

  • Your Rights:

    • You have the right to access, correct, or delete your personal information at any time. To do so, please contact us via WhatsApp or email.
    • You can opt-out of promotional communications by unsubscribing at any time.

We are committed to ensuring your privacy and trust when shopping with us. If you have any concerns or questions about how your data is used, feel free to contact us via WhatsApp.

Terms and Services

Welcome to NUMATT! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase or using our services.

  • Acceptance of Terms:

    • By accessing or using the NUMATT website, you agree to be bound by these terms. If you do not agree, please refrain from using our website or services.

  • Products and Pricing:

    • We strive to display accurate product information, including descriptions, images, and prices. However, we cannot guarantee that all information is entirely free of errors. We reserve the right to correct any inaccuracies and update prices without prior notice.
    • All prices are in PKR, and applicable taxes may be included where required.

  • Order Confirmation:

    • Once an order is placed, you will receive an order confirmation via email. If we are unable to process your order due to any reason, we will notify you as soon as possible.

  • Payment:

    • Payments are made upon delivery, with our “pay after satisfaction” option. Customers are allowed to inspect the product before completing the payment. If the product does not meet your expectations, you may return it to the rider without making a payment.
    • If an issue is discovered later, returns are only accepted if the product is unused, in its original condition, and with complete packaging.

  • Intellectual Property:

    • All content on the NUMATT website, including images, text, logos, and design, is the intellectual property of NUMATT. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

  • Limitation of Liability:

    • NUMATT will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
    • We strive to ensure that our products meet high standards, but the responsibility for the proper use of the products rests with the customer.

  • Changes to Terms:

    • We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and continued use of our website or services indicates your acceptance of the revised terms.

  • Governing Law:

    • These terms and conditions are governed by the laws of Pakistan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Pakistan.

If you have any questions or require further clarification regarding these terms, please contact us via WhatsApp.

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